Turning off the telephone voice: rethinking communication in higher education

By Hannah Clayton and Holly McConnell-Whitehead 

Knowledge dissemination and intellectual growth are paramount in higher education, and communication plays a pivotal role. Yet, a peculiar phenomenon persists – the ubiquitous "telephone voice."  

Characterised by a formal, almost stilted tone, the telephone voice often veers towards the verbose, using ten words when four or five would suffice.  

This linguistic idiosyncrasy, while seemingly innocuous, can have far-reaching implications for clarity, trust, and the overall effectiveness of communication within academia. 

The telephone voice often stems from a cultural divide rooted in the perceived need for academic superiority and the desire to maintain a high-brow image. This mindset, however, can inadvertently create barriers to effective communication.  

When language becomes convoluted and inaccessible, it can breed confusion, misunderstandings, and even mistrust among both students and staff.  

In a sector that works with and for young people, who are increasingly adept at navigating digital communication, the perpetuation of the telephone voice seems particularly incongruous. 

Clarity and conciseness should be the hallmarks of academic communication. By adopting a plain and direct style, educators can foster a more inclusive and engaging learning environment. When language is clear and accessible, it empowers students to actively participate in discussions, ask questions, and engage with the material at a deeper level. Moreover, it demonstrates respect for students' time and intelligence, creating a sense of trust and collaboration. 

Embracing a more conversational tone does not mean compromising academic rigor. It simply means recognising that complex ideas can be conveyed effectively through clear and concise language.  

By turning off the telephone voice and adopting a more authentic and approachable style, higher education institutions can bridge the communication gap, foster a more inclusive learning environment, and ultimately achieve their mission of educating and inspiring future generations.